Email Marketing Manager (US timezone)

Remote
Full Time
Experienced

JOB PURPOSE :

As a Retention Marketing Manager, you will lead strategy, automation and campaigns for our clients, while managing client relationships and guiding junior team members. You will collaborate with account managers, copywriters, designers and the Client Strategists to develop and optimise strategies that deliver top results.

KEY RESULTS / KEY PERFORMANCE INDICATORS (KPIs) : 

  1. Client NPS
  2. Email Revenue Share
  3. Campaign Quality
  4. Project Timeliness
  5. Process Adherence

KEY RESPONSIBILITIES : 
  1. Design and execute email marketing automation, targeting strategies and large-scale campaigns based on client needs and customer insights.
  2. Monitor, measure, and optimise campaign performance, ensuring error-free launches and continuous improvements.
  3. Collaborate with Graphic Design, Copywriting and Project Management teams to deliver on-brand, timely, and cost-effective projects.
  4. Track, analyse, and report on email KPIs, campaign outcomes and competitor activity to drive strategic recommendations.
  5. Lead client communication through regular calls and presentations, aligning strategies with business goals.
  6. Manage a small team (3–5 direct reports), including coaching, onboarding and training new hires.
  7. Contribute to internal knowledge-building and service development by refining processes and updating training resources.


KEY QUALIFICATIONS : 

  • Bachelor’s degree in Marketing, Business Administration, Communications, or related field (or equivalent work experience)
  • 4+ years of experience in retention marketing, email marketing or digital campaign execution
  • Hands-on experience with marketing platforms like Klaviyo, HubSpot, or Mailchimp
  • Proficient in executing email and SMS campaigns
  • Basic knowledge of HTML/CSS for email customization and troubleshooting (preferred).
  • Familiarity with analytics tools (e.g., Google Analytics, Excel, or dashboards)
  • Strong attention to detail for error-free campaign execution
  • Excellent time management to meet campaign deadlines
  • Proven experience managing teams; prior experience leading remote teams is an advantage
  • Must be willing to work in the US time zone (4pm -12am SGT)


ENJOY THESE BENEFITS : 

  • Full-time Remote Work Setting
  • Paid Time Off (30 days annually)
  • Observance of Public Holidays
  • Internet Allowance
  • Health and Wellness Allowance
  • Maternity and Paternity Benefit
  • Loyalty Rewards
  • Performance-based Incentives and Bonuses
  • Outcome-focused Environment
     

WHY JOIN US : 

  • Highly Rated Workplace – We have a 4.4/5 Glassdoor rating, with 93% of employees recommending us! 🌟
  • Career Growth – Rated 4.2/5 for career opportunities, we provide strong professional development 💼
  • Work-Life Balance – With a 4.5/5 rating, we support flexible, balanced work environments ⚖️
  • Industry Leader – A Klaviyo Master Elite Partner, helping brands generate $329M+ in revenue 🏆
  • Global Impact – Work with a diverse team of 80+ experts, serving 500+ clients worldwide 🌎


GET IN TOUCH :

We encourage you to stay connected with us and follow our social media pages for the latest updates and future job opportunities at Chronos Agency :


⚠️ BEWARE OF RECRUITMENT SCAMS! ⚠️

We have been made aware of scammers impersonating Chronos Agency recruiters, promising jobs in exchange for money. Please note that Chronos Agency never asks for payment at any stage of the hiring process. Official communication is only done via our verified job platforms.

If you receive any suspicious messages, do not engage and report them immediately. Stay vigilant and apply only through our official channels!

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